top of page

Return
Policy 

Return & Exchange Policy

Products may be exchanged or returned for a full refund within 6 days of the purchase/shipping date, provided they are in original condition and include all of the original accessories and packaging.
Financed products and special orders are not returnable unless manufacturer defect.
Products with missing accessories or packaging, as well as products no longer in original condition, can still be exchanged or returned, with replacement costs and/or product devaluation taken into consideration. 


If your purchase included a free shipping allowance, that amount will be deducted from the amount being refunded. Shipping insurance is non-refundable. 
Play Music Inc. reserves the right to alter our return/refund policy to accommodate customers who are not utilizing the policy in good faith.


GUIDE FOR RETURNS
Web store returns can be made at any of our retail location. If you are returning your product to a store, please have your order number available for reference.


TO HELP FACILITATE THE RETURN PROCESS, PLEASE ENSURE THAT:
    • Product(s) is/are in original packaging and condition
    • All accessories and/or manuals/literature are included
    • Original shipping carton or alternate box is used for secure shipment of merchandise


Items can be shipped to:
Web Store Returns
Play Music Inc.
2593 Kingsway Vancouver BC
V5R 5H3


EXCEPTIONS TO OUR RETURN POLICY INCLUDE:
    • Special orders
    • Computer software
    • Products with accompanying software that has been registered
    • Print music (books and sheet music)
    • Harmonicas
    • Earplugs and in-ear monitors
    • Reeds

bottom of page